Driving School Code Of Practice

Personal Conduct - a driving instructor should:

Behave in a professional manner towards clients
Treat clients with respect and consideration
Be polite, punctual and presentable
Avoid physical contact with clients, except in emergencies or in the normal course of greeting
Give value for money
Not discuss with other pupils any matters that a pupil has disclosed
Avoid acting in a way that contravenes legislation on discrimination

The Training Vehicle Should be:

Business Dealings - a driving instructor should:

Safeguard and account for any monies paid in advance for driving lessons, test fees or any other purpose. These details should be available to clients on request.
Make sure clients are entitled to drive the training vehicle, have a valid driving licence and can read a number plate from the prescribed distance.
Ensure that when presenting a client for a driving test that they have all the correct documentation and that the car is roadworthy.
Forecast client's readiness, and advise them when to apply for their theory and practical tests, taking into account local waiting times.
Not cancel or rearrange tests without the client's agreement.
Make sure a client is aware of refund policies and any guarantees.
Make sure the whole of the lesson time is dedicated to the pupil's instruction, not to any other business.
Do their best to teach clients the correct driving skills in accordance the approved standards set forth by the Nevada DMV.
Provide clients, on or before their first lesson, with a written copy of their terms of business. This should include:

The legal identity of the driving school, together with a full address and telephone number of an address at which the instructor can be contacted.
The price and duration of lessons
The price and conditions for using the training car for driving tests
The terms under which cancellation by either party may take place
A complaints procedure